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DELIVERY ISSUES

PACKAGE SAYS DELIVERED, BUT IT’S NOT HERE?

SOMETIMES CARRIERS INCORRECTLY SCAN PACKAGES THAT ARE STILL IN TRANSIT. THAT MEANS THAT YOUR PACKAGE COULD BE MARKED AS “DELIVERED” EVEN THOUGH IT’S STILL ON ITS WAY TO YOU. WE COMPLETELY UNDERSTAND THE FRUSTRATION! BUT YOUR PACKAGE IS LIKELY TO SHOW UP WITHIN SIX DAYS OF A FALSE SCAN

 

Still nothing? Contact the Carrier- J'MONE' does not have any control over deliveries 

  • Use your tracking number to start a claim with the carrier (USPS or UPS).
  • For UPS, submit a claim or call +1 888-573-5063
  • Once a claim has been submitted and has a valid claim number, contact our customer support and they will assist you with a refund.