Click here to initiate a return.

HOW LONG BEFORE MY ORDER SHIPS?

We ask to allow up to 3-5 business days before shipment.

An e-mail confirming your order and shipment will be sent to the e-mail address provided in the Billing information section.

You may experience shipping delays with carriers beyond Hause of J'Mone control. We appreciate your patience.

HOW DO I CONTACT CUSTOMER SERVICE?

Please email us at customers@shopjmone.com. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you. 

WHAT IS YOUR RETURN POLICY?

If you’re not 100% satisfied with your purchase, return the unworn items to us within 7 days of delivery date for STORE CREDIT OR RETURN See full policy here.

CAN I RETURN OR EXCHANGE A SALE ITEM?

We do not accept returns/exchanges for sale items. These SALES ARE FINAL. 

Please see full return policy here. 

WHAT IS YOUR EXCHANGE POLICY?

Please see full return policy here. 

I SELECTED THE WRONG SIZE/COLOR/STYLE, CAN THIS BE CHANGED?

Due to the pace of our business, we are unable to make changes to orders once they have been placed

Please make sure that before you finalize your purchase, you have selected the correct size and color of your items, as no changes can be made once an order has been placed. Order errors will result in cancellation...  

I ENTERED THE WRONG SHIPPING ADDRESS AT CHECKOUT; CAN THIS BE CHANGED?

Please check your shipping address for accuracy before finalizing your purchase. For any reason a shipping address is incorrect, this cannot be changed, and this will result in order cancellation 

MY TRACKING IS SAYING MY PACKAGE IS BEING RETURNED TO SENDER, CAN YOU SHIP BACK OUT?

Any item returned to our location due to an insufficient or incorrect address entered at checkout by the customer will not, under any circumstance, be re-shipped back out to the customer. These instances will be treated as a standard return for store credit only

WHAT IF I NEVER RECEIVED MY ITEM?

 J'Mone is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier. Once claim is validated by the shipping carrier (including claim number),  J'Mone will issue a refund equal to the value amount of the lost package. 

MY PACKAGE HASN'T ARRIVED YET, IT SHOWS IT'S STILL IN TRANSIT?

Hause of J'Mone cannot provide additional shipping information beyond what's provided through tracking numbers once it is in the carrier's possession. Once an item is in transit with, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

MY PACKAGE HASN'T ARRIVED YET, CAN YOU FILE A CLAIM FOR ME?

 J'Mone is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier. Once claim is validated by the shipping carrier (including claim number), J'Mone will issue a refund equal to the value amount of the lost package. 

WHAT IS YOUR CANCELLATION POLICY?

All cancellation requests must be received within 24 hours of placing your order. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

ARE WEBSITE COLORS ACCURATE?

Actual colors may vary. This is due to computer monitors and phone screens displaying colors differently and everyone can see these colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product. 

HOW DO I CARE FOR MY GARMENTS?

• Reference product description for specific instructions as some items may be deemed dry clean only.
• Turn garment inside out. Machine wash cold. Use gentle cycle.
• Do not iron print or embroidered areas.
• Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
• If you use a dryer, tumble dry on low heat setting.